Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
The Sales Enablement Manager is responsible for equipping our sales teams (Account Executives, SDRs, Partner Managers, Solution Architects, and Sales Leadership) with the knowledge, skills, resources, and coaching they need to close business faster and deliver a superior customer experience. We’re growing rapidly and the Sales Enablement Manager has a direct impact on our ability to deliver value to our customers. This is an individual contributor role reporting to the VP, Solution Sales and Enablement.
Let's talk about the role and responsibilities:
- Own, architect, and deliver enablement programs including but not limited to new hire onboarding, sales skills, product education, and the competitive landscape
- Develop compelling sales tools (e.g., presentations, playbooks, discovery guides, objection responses, etc.) and deliver them across a variety of mediums (e.g., in-person, virtual, videos, on-the-job support) to improve our sales execution
- Partner with cross-functional teams (Product, Legal, Finance, Product Marketing, etc.) to execute against priorities
- Drive training and adoption of sales processes and methodologies
- Constantly assess and optimize our enablement programs, content, processes, and technology stack to improve sales performance
- Oversee the enablement, adoption, and effective utilization of sales technologies, including Salesforce and other platforms
- Collaborate with sales leadership to design and facilitate events such as Sales Kick-off (SKO) and sales trainings
- Establish and regularly measure key performance indicators to assess the efficacy and value of enablement initiatives
Let’s talk about your skills/expertise:
- 5+ years experience in a sales enablement position in a high-growth environment
- Experience working with B2B SaaS sales teams pursuing six-figure deals; preferably in the enterprise software space
- Demonstrated track record of developing and delivering enablement programs that measurably improve sales productivity and performance
- Experience working with all levels of sellers across the entire customer journey
- Ability to develop and deliver training across multiple mediums
- Understanding of recent trends and developments in sales enablement
- Experience achieving or exceeding goals in a quota-carrying role
- Salesforce expertise as well as familiarity with other sales engagement and enablement tools
- Ability to travel to SKO, QBPs, and other company/team events
About You:
- Data-driven and able to attribute enablement programs with sales performance against goal
- Strong program management skills and ability to run an enablement program end-to-end; from design to execution, measurement, and iteration
- Proven ability to deliver improvements to core pipeline KPIs
- Clear and accurate communicator (both verbal and written), as well as an engaging presenter with excellent interpersonal skills
- Comfortable in a fast-paced dynamic structure with a strong desire to grow along with the company
- Highly motivated with a “builder mentality”
- A collaborative teammate who enjoys working with others and developing strong partnerships to achieve the best outcome
- Naturally curious; never afraid to ask questions or push the status quo
- Knowledge of B2B SaaS sales cycles, sales processes (CRM), and methodologies
- Deep understanding of how salespeople communicate, learn, and perform
- Comfortable learning and working with new tools, technologies, and products; able to quickly grasp, simplify, and communicate technical content
- Thinks like an owner with a sense of accountability for each project’s outcomes
- Influences effectively without authority
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
Individual pay is determined by skills, qualifications, experience, and location.