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Market & Competitive Intelligence Sr. Manager

Salt Lake City, UT

About This Position

Waystar is actively looking for a Market & Competitive Intelligence Manager that is deeply familiar with the healthcare industry and has a passion for enabling growth in a fast-paced environment. The successful team member will lead the development and dissemination of tools and resources to successfully illustrate the competitive dynamics for Waystar in the marketplace. They will work cross-functionally with sales, marketing, product, and client operations to develop competitive strategies and drive decision-making to execute those strategic plans.

What You'll Do

  • Perform ongoing, in-depth market research (qualitative and quantitative), internally and externally, to understand and communicate market drivers, trends, established competitors, and potential disruptors.
  • Construct a detailed point of view on each of our competitors, including their product offering, growth, market share, and anticipated actions.
  • Monitor, analyze, and report on the competitive environment and provide strategic thinking to product positioning
  • Maintain and utilize networks of people and resources for obtaining and disseminating competitive information
  • Translate findings into consumable and actionable insights for all stakeholders including Executive Leadership while partnering with Sales, Marketing, Strategy, and Product to understand contextual intelligence needs and execute to deliver against those needs.
  • Develop and implement competitive intelligence systems and assets including newsletters, internal communications, and other avenues for the distribution of competitive intelligence knowledge.
  • Continuously build a reservoir of comprehensive, thought leadership insights that articulates our value, brings consistency to our client engagement, and sharpens our selling effectiveness against competitors to our target markets.

What You'll Need

  • Bachelor’s degree or higher
  • 4-7 years of experience in product marketing, management consulting or competitive intelligence
  • Strong acumen of MicroSoft Excel, PowerPoint, Word, as well as leveraging market intel platforms such as Crayon, Pitchbook, CB Insights
  • Knowledge of business market concepts and principles; ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.
  • Exude integrity, thought leadership, ambition, and reliability
  • Strong attention to detail, ability to multi-task and work independently
  • Experience managing projects within an agile environment
  • Industry knowledge: a history of strong knowledge of the healthcare landscape, bonus if specific revenue cycle experience.
  • Expert storyteller: the ability to connect the dots between target markets, buyers, their needs, and the impact of our solutions in a unique, effective way.
  • Passion for research: the desire to keep a strong pulse on the market, buyers, and trends.
  • Analytical Skills: the ability to gather and analyze data to support the creation of a value story that can be shared with clients and prospects.
  • Strong collaborator: the ability to collaborate with Growth, Marketing, Product, and Client Operations.

Bonus Points

  • Healthcare revenue cycle and payments experience
  • Consulting or research experience
  • High-level of enthusiasm and organizational skills
  • Self-motivated, ability to work with little or no oversight while possessing a solution seeking attitude
  • Accepts responsibility for actions and understands the concept of ownership

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit or follow @Waystar ( on Twitter.


  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Marketing

Job Type: Full time

Req ID: R2117

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