Sales Enablement Specialist, Customer Success, Legal

We are seeking a dynamic and motivated Customer Success Sales Enablement Specialist to join our team supporting the Legal Segment. In this role, you will be responsible for equipping our sales and customer success teams with the tools, resources, and knowledge they need to effectively engage with customers and drive success. You will work closely with cross-functional teams to develop and implement strategies that enhance sales productivity and improve customer satisfaction.

The Customer Success Sales Enablement Specialist will work closely with Customer Success leadership to define training initiatives and provide performance coaching to a dedicated group of customer success professionals in the Legal Segment.

About The Role

In this opportunity as a Sales Enablement Specialist, you will provide:

• Training and Development: Design and deliver training programs to enhance the skills and knowledge of the Legal segment customer success teams. This includes onboarding new team members and providing ongoing training to ensure alignment with company goals and customer needs.
  • Delivers multi-modal training to Legal sales and customer success employees.
  • Facilitates, coordinates and create the training content for both new hire and experienced customer success employees. The training is designed and delivered with the specific intent of increasing job capabilities and customer success performance.
  • Develops and delivers on-going training programs to ensure the Legal customer success teams are kept current on all products and competitive developments.
  • Strategically partners with aligned business unit and stakeholders to ensure training needs are met.
• Resource Management: Collaborate cross functionally to develop and manage sales enablement materials, such as playbooks, presentations, and case studies Ensure all resources are up-to-date and easily accessible to the teams.
• Sales Process Optimization: Collaborate with sales and CS leadership to identify areas for process improvement and implement strategies to increase efficiency and effectiveness of CS teams.
• Customer Insights: Gather and analyze customer feedback and data to provide insights that drive strategy and decision-making. Share these insights with the sales and customer success teams to enhance customer interactions.
• Cross-Functional Collaboration: Work closely with marketing, product, and other departments to ensure alignment and integration of customer success initiatives across the organization.
• Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of sales enablement initiatives. Provide regular reports and recommendations for improvement.
• Technology and Tools: Evaluate and implement sales enablement tools and technologies to streamline processes and enhance team productivity.

About You

You are a fit for the role of Sales Enablement Specialist if you have:

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 3+ years of experience in sales enablement, customer success, or a related role.
• Excellent communication and presentation skills.
• Strong interpersonal skills to build relationships with key stakeholders and sales teams.
• Some curriculum design skills.
• Experience with sales processes, methodologies and customer success strategies
• Experience with CRMs and LMS can be helpful (e.g. Salesforce, Gainsight).
• Delivers training to sales and/or account management employees using classroom, live online and e-learning.
• Facilitates, coordinates and create the training content for both new hire and experienced sales and/or account management employees. The training is designed and delivered with the specific intent of increasing job capabilities and sales performance.
• Develops and delivers on-going training programs to ensure sales and account management employees are kept current on all products and competitive developments.
• Strategically partners with aligned business unit and stakeholders to ensure training needs are met.
• Ability to work collaboratively across teams and departments.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Self-motivated with a strong sense of initiative and the ability to manage multiple projects simultaneously.
  

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.