Research Director, Win-Loss
Klue👋 You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.
Who are we?
We are an established leader in win-loss and churn research and analysis! Our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions.
Some of our existing clients include Salesforce, Gong, Seismic and Shopify!
Our mission continues to be focused on helping our customers win more with actionable competitive and market insights and expanding those to include Win-Loss insights within our all-in-won platform. No other provider in the market offers win-loss as part of their solution.
What is the Win-Loss Team?
On our Klue Win-Loss Team, a Research Director is a researcher, an advisory, and a commercial lead on a set of client programs. In addition to research delivery, a Research Director is accountable for program success including client satisfaction and on time delivery.
Our Win-Loss Team is an incredible opportunity for individuals who love to uncover key insights like why buyers choose a particular solution, are innately curious and get excited about sharing insights with key stakeholders. Although a small (and mighty and expanding) team, Klue is continuing to build our growing team and add invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our clients!
The core focuses and impact of this role:
- Program design: Work with B2B software clients to create personalized win, loss, and churn research programs that align with their specific learning objectives.
- Program delivery: Conduct deep detailed buyer and customer interviews to identify key insights and opportunities and uncover why clients are winning or losing deals.
- Program performance: Expectation to exceed interview targets - measured on a quarterly and annual basis.
- Data analysis: Provide clients with ongoing trend analysis updates and executive-level presentations of our findings and recommendations.
- Collaborate: Work closely with other members of the client success team to ensure smooth execution and strong client value realization.
- Client Management: Drive renewal and growth opportunities and work closely with your client success partner on all aspects of client management.
What do YOU bring?
- Experience in one of the following areas: B2B software, technology research, consulting
- Experience as a business/technology analyst or consultant (such as Gartner, Forrester, IDC, 451 Group).
- Experience working for a B2B tech company in one of the following roles: product marketer, product manager, competitive intelligence, strategy or another go-to-market role.
- Experience with customer/buyer intelligence and/or market research programs.
- Is a strong communicator and confident executive-level presenter.
- Loves both data and qualitative research, and is a creative problem solver, and strategic thinker.
- Superb interviewing and writing skills; a knack for taking complex theoretical ideas and articulating them into action.
- A proven track record of exceeding performance targets in current and past roles. One of the key measures of success in this position will be the ability to hit research interview targets.
Technical skills:
- Strong technical aptitude and ability to quickly learn software programs
- Experience with AI tools (ex. Chat GPT, Perplexity, Gemini)
- Familiar with survey creation, reporting, data analysis and visualization tools
How We Work at Klue:
- Hybrid. Best of both worlds (remote & in-office) You and your team will be in the office 2 days a week.
- Our main Canadian hubs are in Vancouver and Toronto, and most of our teams are located in EST and PST.
Total Compensation & Benefits:
- Competitive base salary
- Benefits. Extended health & dental benefits that kick in Day 1
- Options. Opportunity to participate in our Employee Stock Option Plan
- Time off. Take what you need. Just ensure the required work gets done and clear it with your team in advance. The average Klue team member takes 2-4 weeks of PTO per year.
- Direct access to our leadership team, including our CEO
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Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.
At Klue, we're dedicated to creating an inclusive, equitable and diverse workplace as an equal-opportunity employer. Our commitment is to build a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.
We’re excited to meet you and in the meantime, get to know us:
🌈 Pay Up For Progress & 50 - 30 Challenge
✅✅ Win-Loss Acquisition (2023)
🐅 Series B (2021)
🐝 About Us
🎥 Youtube
☕️ LinkedIn