#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a self-starting, responsible, action-oriented, and highly motivated individual to join our growing Intelligence Team.
The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to handle intelligence questions, RFIs and support of CrowdStrike’s Falcon Intel Recon application.
At a high level, this role will be an all-source analytic interface for CrowdStrike Intelligence customers to the wider CrowdStrike intelligence team. The role will also be responsible for enabling the functional use of cyber threat intelligence between the client and the Falcon Intel Recon application. Key responsibilities include the management of customer request, support customer use of the Falcon Intel Recon application, provide internal debrief support, and execute customer feedback processes while ensuring contract adherence by both parties. This person will be a problem solver, ability to become an expert on CrowdStrike tools, and able to escalate client issues to the appropriate teams within CrowdStrike.
Successful candidates will have an excellent technical foundation, especially related to dark web actors, dark web data, APT strategy, Threat Intelligence, as well as proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all a passion for ensuring a top-quality customer experience. A successful candidate will be able to understand and act upon a customer’s needs, pain points, and overall goals at every level of use from C-level executives to operations floor analysts.
What You'll Do:
- Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
- Work closely with the CrowdStrike Intelligence teams in performing reviews and coordinate RFI responses for threat intelligence requests
- Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers
- Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for.
- Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.
What You'll Need:
- Experience in cyber threat intelligence, all-source threat intelligence analysis and be fully versed in the intelligence lifecycle.
- Excellent written, verbal communication skills in English.
- Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
- Working knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
- Adaptable and willing to learn new technologies
- Understanding of contemporary scripting languages such as python, and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.
- Customer service attitude and willingness to help and problem-solve with customers
- Ability to operate independently and with little direction.
- Demonstrated ability to document technical process and convey business terms in clear language.
- Ability to present and explain technology to people with less technical knowledge
- Attention to detail, but with an ability to understand the big picture view and understand when projects or efforts have conflicting objectives
- Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Travel: Minimal to light travel (25%)
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Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
- Competitive vacation and flexible working arrangements
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Access to CrowdStrike University, LinkedIn Learning and Jhanna
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Birthday time-off in your local country
- Work with people who are passionate in our mission and Great Place to Work certified across Asia Pacific
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.