Director, Competitive Intelligence

Remote (United States) +2

The Zendesk Product Marketing team is looking for a Director of Competitive Intelligence. Reporting into the VP, Product Marketing you will lead the competitive intelligence team to develop and execute the competitive strategies and enablement for the businesses. This is a fast-paced, high impact role that will influence the business across sales, marketing, product, success, etc.

What The Day To Day Looks Like

  • Lead and develop a team of PMM’s focused on competitive intelligence.
  • Generate competitive and market insights for the business. Establish a regular cadence of executive, GTM, and product team updates to ensure competitive insights are a key input into decision-making and planning.
  • Develop and execute strategies (e.g., sales plays, messaging / positioning) to boost win rates against the competition.
  • Enable our field teams with global competitive training programs, self-serve competitive assets (internal and external facing), and high touch competitive deal support (present to prospects/customers if needed).
  • Establish relationships with GTM (Sales, Success, Marketing) and product leaders and represent the voice of the Competitive team.


  • 5+ years of Competitive / market intelligence, sales, and/or pre-sales experience
  • Experience building and leading a growing team
  • Experience working in a highly driven space, and ideally B2B software
  • Strong written, verbal, and storytelling skills. Comfortable addressing an executive audience
  • Data-driven approach. Able to synthesize large amounts of data into insights
  • Experience driving strategic programs across the business

Nice To Haves

  • Working in the CRM/Customer Engagement space (Customer Service, Salesforce Automation, Marketing Automation) desired
  • A strong understanding of SaaS and/or PaaS (definition, value props, etc.)
  • Track record of driving successful sales plays / programs
  • Familiarity with strategic narrative development

The US annualized base salary range for this position is $174,000.00-$260,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

About Zendesk - Champions Of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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